CUSTOMER SURVEY  

In our continuing effort to improve the quality of both the products and services we provide to our valued customers, we ask you to complete this Customer Survey. When completed click on the submit button.  Your input will assist us significantly in further improving our responsiveness to your requirements.

Customer  Name
Date
Address
Customer Contact
Title
Telephone
Fax
E-Mail

Please select the appropriate number, with  “0” indicating very displeased, and “4” indicating “very pleased”      

1.   Courtesy of our personnel  0   1   2   3    4
2.   Responsiveness to Request for Quotations 0   1   2   3    4
3.   Responsiveness of our sales personnel to orders 0   1   2   3    4
4.   Responsiveness  to customer complaints/corrective action requests 0   1   2   3    4
5.   Responsiveness to shipping schedules and changes 0   1   2   3    4
6.   On-time delivery  0   1   2   3    4
7.   Overall quality of packing, packaging and preservation 0   1   2   3    4
8.   Accuracy of Records provided 0   1   2   3    4
9.   Overall quality of product ordered 0   1   2   3    4
10.  Accuracy of  Invoicing 0   1   2   3    4
11. Overall rating 0   1   2   3    4

 

We would appreciate any comments or suggestions that you would care to make elaborating on any of the survey items listed above, or on any topic you may feel we have omitted.  We value your comments in this important area since we are in business to provide the highest level of quality to our customers.

Paul Dain, Business Development Manager Reg Stanard, Customer Satisfaction & Quality Manager
Goodrich Corporation, Power Systems Division Goodrich Corporation, Power Systems Division
1550 So. Valley Vista Drive 1550 So. Valley Vista Drive
Diamond Bar, CA  91765 Diamond Bar, CA  91765
Tel:  909-569-0227 Tel:  909-569-0283